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All FAQs

Why Is My Electric Cooktop Not Working?

Are the knobs properly set
The knobs should be depressed prior to positioning to a setting.

On models with coil elements, are the elements inserted correctly?
Fully reinsert the element(s) into the receptacle(s) after turning off the power to the cooktop.


Has the control lock accidentally be set (electronic touch pad models)?
Press down and hold the control lock button for 5 seconds to unlock the control lock. After doing so, the light adjacent to the lock should turn off. If it still seems to be locked, turn off power for a minute or two, and after doing so turn power back on to reset cooktop controls.