Service Portal Login
Boulder - 303 443 7211
Longmont - 303 776 2215
Fort Collins - 970 237 5909

Why A Freezer May Not Operate?

Is freezer plugged into power supply?
If a freezer is not operating the power supply cord should be checked to see if it is plugged into a grounded 3 prong outlet.

Has a circuit breaker tripped or fuse blown?
Inspect the household electrical panel box to see if a fuse has blown or a circuit breaker has been tripped.

Is freezer defrosting?
Some freezer models are designed to automatically run a defrost cycle. In 30 minutes recheck to see if freezer is working?

Freezer Control Instructions
Columbine Appliance & Fireplaces recommends turning the temperature control of the freezer to a numbered setting and then allowing the freezer to cool six to eight hours prior to adding frozen food. The middle setting of the temperature control, usually #4, is intended to maintain a temperature at or near 0 degrees when operating under normal conditions. When adding large amounts of frozen food it is best to let the freezer cool overnight. It is best to never add more than 2-3 pounds of unfrozen food per each cubic foot of freezer space.

Important Notes
When first starting the freezer the compressor will run continually until the freezer is cooled. This may require up to 6 - 8 hours of time, dependant on how often the door is opened and the room temperature. Once cooled, the compressor will start and stop as needed to keep the desired temperature. It is normal that the exterior of the freezer may feel warm to the touch. Freezers are designed to remove heat from packages and air space, transfering that heat to the outside of the unit, thus making the outside of the unit warm to the touch.